(Fixed) What To Do If Alexa Won’t Turn On? 3 Best Methods

Alexa can encounter issues and stop working properly like any other smart device.

One commonly reported problem regarding Alexa is that it doesn’t turn on or stop responding in the middle of its work.

So, why my Alexa won’t turn on? This could’ve happened for numerous reasons.

One of the most effective fixes is to restart your Alexa device.

You can do this by unplugging the device from power, waiting for three minutes, and plugging it back in.

Ensure you use the same Alexa power adapter with your Alexa device.

If this doesn’t fix your problem, I have made a list of other fixes to help you troubleshoot your issue.

Make sure to stay until the very end to test them all out.

3 Reasons Alexa Won’t Turn On: With Their Solutions

What To Do If Alexa Won't Turn On?

Here are three methods that are known to have solved the problem if something went wrong in Alexa:

  1. Check Wi-Fi Connection
  2. Check for Software Updates
  3. Perform a Factory Reset

1. Check Wi-Fi Connection

Alexa device will be unresponsive due to a weak internet connection.

Alexa requires a stable internet connection to function correctly, and here are some troubleshooting tips to help you check your Wi-Fi connection:

i) Check the Wi-Fi router

Make sure that the Wi-Fi router is powered on and working correctly.

If you think the router isn’t functioning correctly, you should try unplugging it and then plugging it back in after 30 seconds.

ii) Check the Wi-Fi network

Make sure that your Alexa device is connected to the right Wi-Fi network.

This can be done by checking the device settings in the Alexa app.

If it’s not connected to the right network, select the right one from the list of available networks.

iii) Check Wi-Fi signal strength

Check Wi-Fi signal strength

Make sure that your Alexa device is within range of your Wi-Fi router.

The signal strength should also be strong.

Weak signal strength can lead to connectivity issues, causing Alexa not to turn on.

iv) Check the Wi-Fi password

If you recently changed your Wi-Fi password, Alexa won’t be able to connect to the network.

Make sure to update the Wi-Fi password in the Alexa app.

If you have gone through all the above troubleshooting steps and Alexa still won’t turn on, you need to move on and try the next step.

2. Check for Alexa Software Updates

Check for Alexa Software Updates

Regular software updates are important to keep Alexa functioning properly.

These updates are due to various things, such as adding new features and addressing bugs or glitches that may cause malfunctions.

If you’re facing issues with Alexa, such as not turning on, outdated software could be the root of this problem.

Here’s a step-by-step guide to checking for software updates:

  • Open the Alexa app on your smartphone or tablet.
  • Find the “Settings” menu and select the device causing the issue.
  • Look for the “Software Update” option; if an update is available, you’ll see a prompt to update the device.
  • If an update is available, then select the “Update” option. The update will be downloaded and installed within a short time.

If you’re still experiencing issues with Alexa, you may need to move on to the next step.

3. Perform a Factory Reset

A factory reset of the Echo device has been quite helpful in solving this specific issue.

But you must understand that a factory reset will remove your settings and data.

So, make sure to save any important data before moving forward.

Here are the steps to follow to perform a factory reset of the Echo Dot device:

  • The reset button is normally located on the bottom or back of most Alexa devices. It could be a small button or a pinhole that requires a paper clip or a similar object to press.
  • Press and hold the reset button for at least 20 seconds. The LED light on the device will change color. This will indicate that the reset process has started.
  • Allow a few minutes for Alexa to reset to its default settings.
  • Once the reset is complete, you must set up Alexa again.
  • Launch the Alexa app on your phone and follow the instructions that will be shown to you to connect Alexa to your Wi-Fi network and set up your preferences.

It’s essential to remember that a factory reset should be a last resort and only be done after trying all other troubleshooting steps.

Performing a factory reset should most certainly resolve most issues with Alexa not turning on.

If Nothing Works | Contact Amazon Customer Support

Contact Amazon Customer Support

If you have tried all the above methods and still, Echo Device Alexa won’t turn on, you should consult Amazon Customer Support.

They will ensure that you get your device fixed.

Here are some tips you can take to get the most out of your conversation with customer support:

  • Once you get in touch with customer support, explain the problem you’re experiencing with Alexa not turning on. Also, inform them of the troubleshooting steps you’ve already taken.
  • The customer support representative will provide additional troubleshooting steps or suggest sending the device in for repair or replacement.
  • If customer support suggests sending the device in for repair or replacement, they will provide you with detailed instructions on how to go about it.

Sometimes, Amazon may offer to replace your Alexa device if it’s still within the warranty period.

Remember to check your device’s warranty information before you send it in for repair or replacement.

Frequently Asked Questions (FAQs)

How do I get my Alexa to turn back on?

First, check the power outlet to make sure it is receiving power.
If it is, check if the device’s light indicator is illuminated when plugged in.

If not, try unplugging and re-plugging into another outlet or using a different power strip or surge protector.

If the light indicator still does not illuminate, contact Amazon customer service for more help troubleshooting your specific device model.

Why won’t my Alexa turn on when plugged in?

There are a few reasons why your Alexa won’t turn on when plugged in.

Please ensure you’re using an approved power adapter for your specific model of Alexa device.

Check if the light indicator on the device lights up when plugged in; if not, try unplugging and re-plugging into another outlet or using a different power strip or surge protector.

Why Alexa Show won’t turn on?

Ensure your Alexa is connected to Wi-Fi correctly by checking its connection status through the Alexa app.

Also, check that Alexa Show is properly connected to the power outlet; it won’t turn on if your smart device doesn’t get enough power supply.


We all know that Alexa is a worthy smart device, and it has made our lives much easier.

Even though it can sometimes feel intimidating if you are having issues, the truth is there are steps you can take to restore functionality.

Try all the above methods; I hope you can fix your device’s problem easily by following them.

However, I’d suggest you first of all, and you need to restart your device once and then check if it turns on.

However, if Alexa won’t turn on after restarting, you can follow the further steps.

No matter what Echo Dot’s Generation Alexa device you’ve got, almost every Alexa Echo device requires the same fixes.

However, if you’ve activated a “Wake Word,” you can try that to turn on and fix the Alexa issue.

I hope this guide has helped you to fix your issue.

Please tell us in the comment box if my guide helped turn on your Alexa device.

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David owner of Smarterve.com


Hi! I’m David — a writer, blogger, and proud owner of Smarterve. I’ve been using smart home gadgets and in the home industry for about a decade. I love to solve problems, give suggestions, and create ease for people to enjoy life. This blog is where I can share tips and provide solutions to everyone using smart gadgets.

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  1. The article on Alexa not turning on lacked comprehensive solutions. Exploring potential hardware issues or situations requiring professional assistance would be helpful.

    1. The issue of Alexa devices not turning on is relatively uncommon, and widespread problems are not usually associated with specific models. Instances of devices not turning on can be caused by various factors, including power issues, hardware malfunctions, or connectivity problems. Users experiencing such issues are advised to check power sources, perform basic troubleshooting steps, and contact Amazon customer support for further assistance. Generally, Alexa devices are designed to be reliable, and specific models are not widely known to be more prone to this particular problem.

  2. Adding a checklist for users to systematically troubleshoot the issue could improve the content’s practicality.

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