Alexa Error 701: What Causes This Issue & How To Fix It?

I’m here to dive into the annoying issue many Alexa users encounter – Alexa Error 701.

In this guide, I’ll discuss the root causes behind Alexa Error 701 and arm you with troubleshooting steps to fix it swiftly.

With my help, you’ll know how to fix this error, ensuring smooth interactions with your Alexa!

What Causes Alexa Error 701?

What Causes Alexa Error 701?

What Causes Alexa Error 701?

Alexa Error 701 occurs when there is a breakdown in communication between my Alexa-enabled device and the servers of Amazon.

Hence, it causes a failure in executing the requested command or task.

Here are the main reasons for this:

Wi-Fi Connection Issues

When Alexa encounters a Wi-Fi problem, it means the device struggles to establish or maintain a stable connection to the internet.

This error code typically appears on the Alexa app or the device.

It means Alexa cannot process your commands or provide the answers.

Several factors can contribute to Wi-Fi problems with Alexa:

  • Signal strength: Weak Wi-Fi signals due to distance from the router or interference from walls and other obstacles can cause intermittent connectivity problems.
  • Network congestion: If multiple devices use the same Wi-Fi, it can lead to congestion. Hence, they reduce the bandwidth available for Alexa, leading to error 701.
  • Router issues: Outdated router firmware, incorrect settings, or hardware malfunctions can disrupt the connection with Alexa.
  • Internet Service Provider (ISP) problems: An unstable or slow internet connection provided by the ISP can affect its performance.

Alexa Problem Itself

Alexa Problem Itself

Another potential cause of Alexa Error 701 could be outdated software or firmware on my Alexa device.

If its software is not updated, it might encounter compatibility issues when communicating with the servers.

Besides, its internal software glitches or conflicts sometimes cause Error 701.

It can happen due to issues with the voice recognition system, command parsing, or even data processing.

How To Fix Alexa Error 701?

Let me share some tips and tricks I often use to tackle this pesky error and get Alexa back in top form.

How To Fix Alexa Error 701

Clear The Cache

I usually clear the cache to refresh the app, ensuring it runs smoothly again.

1/ Access your device settings.

2/ Navigate to the Apps option.

3/ Choose the Alexa app.

4/ Clear cache: Scroll down to find the “Storage” option and tap it. Then, select “Clear Data” to proceed.

5/ Restart Alexa: After clearing the cache, restart your Alexa device by unplugging it from the power source for a few seconds. Then, plug it back in.

6/ Test Alexa.

If the problem persists, you can try other methods below.

Check The Internet Connection

First, check if other devices connected to the same network have internet-related issues.

If they are, it indicates a problem with your internet service provider or router.

In this case, contact your network provider to fix it.

If not, follow these steps:

1/ Check Wi-Fi signal: Ensure your Alexa device is within range of the Wi-Fi signal and no physical obstructions could weaken the connection.

2/ Connect to the correct network: Open the Alexa app and ensure your Alexa device uses the correct Wi-Fi.

3/ Reconnect: If you suspect an unstable connection, try forgetting the Wi-Fi on your Alexa device and reconnecting it.

Go to the Alexa app, select your device, and tap “Change” next to Wi-Fi. Then, follow the guides to reconnect.

4/ Test Alexa.

If your internet connection is stable, Alexa should function properly now.

Restart The Router And The Alexa Device

To restart the router and Alexa, I often unplug both devices from the power source and wait about 30 seconds.

Then, I plug them back in and allow them to restart.

Check For Updates

If the error occurs because of an outdated problem, updating can fix it.

1/ Open the Alexa app: Ensure it’s the same Amazon account used to set up your Alexa device.

2/ Navigate to Devices: Tap on the “Devices” icon in the bottom right corner of the home screen. It will display a list of all your Alexa-compatible devices.

2/ Select your Alexa device: Choose the Alexa device Error 701 from the list of devices.

3/ Check for updates: Look for the “Software Version” or similar option on the device settings page. Tap on it to check if any updates are available.

4/ Update (if needed): If an update is available, follow the on-screen guides to download and install it.

5/ Test Alexa.

I recommend updating your Alexa device regularly to enhance its performance, add new features, and fix bugs.

It can help reduce the likelihood of errors like 701 in the future.

Check The Distance Of The Router And Alexa

Check The Distance Of The Router And Alexa

Wi-Fi Router

The ideal range is typically within 30 feet (around 9 meters) for most standard Wi-Fi routers.

So now you should measure the distance and ensure no obstacles like walls or furniture messing up the Wi-Fi signal.

Besides, ensure no physical obstructions like walls, furniture, or large appliances between the router and Alexa.

These objects can interfere with the internet signal.

Reset The Router

Resetting the router is a common troubleshooting step to resolve connectivity-related problems.

1/ Locate the router: Find your Wi-Fi router and identify the reset button or power source.

2/ Press the reset button: Use a small pin or paperclip to press and hold the reset button for about 10-15 seconds.

3/ Wait for the router to restart: After performing the reset, the router will take a moment to re-establish the internet connection.

4/ Test Alexa.

If Error 701 persists after the reset, continue trying other methods.

Change The Band

Many routers operate on both 2.4 GHz and 5 GHz bands, and sometimes switching between them can resolve Wi-Fi interference problems of Error 701.

Follow these steps to fix it:

1/ Determine your bands: Check if your Wi-Fi router supports 2.4 and 5 GHz bands. You can find this in the router’s manual or the website.

2/ Open Alexa app.

3/ Select the device you want to change the band for.

4/ Change the band: Switch between 2.4 GHz and 5 GHz bands and select the alternative band. Save the changes.

5/ Test Alexa.

At this point, your Alexa will usually be back to normal.

Yet, contact Alexa customer support in the worst case that the problem persists.

Is Alexa Error 701 A Common Issue?

It isn’t common, but it can pop up now and then.

I’ve met it sometimes, and it can be a real head-scratcher.

The good news is, it’s not a deal breaker, and there are easy fixes I’ve shown you above.

Sometimes just restarting the router and Alexa does the trick.

Or checking for updates or clearing the cache might sort it out if that doesn’t work.

Remember, tech hiccups happen, but armed with these troubleshooting tips, we can navigate our way to smoother interactions with our trusty Alexa companion.


Alexa Error 701 can be a bit of a nuisance, but it’s not the end of the world.

Understanding the potential culprits, like internet hiccups and software glitches, empowers us to tackle them head-on.

With simple fixes like router restarts, updates, and cache clearance, we can often bid farewell to this pesky error.

And if all else fails, reaching out to Amazon support is always a reliable option.

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Hi! I’m David — a writer, blogger, and proud owner of Smarterve. I’ve been using smart home gadgets and in the home industry for about a decade. I love to solve problems, give suggestions, and create ease for people to enjoy life. This blog is where I can share tips and provide solutions to everyone using smart gadgets.

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  1. Your fix suggestions are clear, but could you delve a bit deeper into potential long-term solutions? It would be great to have a section on preventive measures users can take to minimize the chances of encountering Error 701 in the future.

    1. Preventing and addressing Alexa Error 701 requires a systematic approach to ensure a seamless user experience. One of the primary preventive measures involves regularly updating your Alexa-enabled devices and the associated applications. Firmware and software updates often include bug fixes and improvements that can mitigate potential errors, including Error 701.

      Furthermore, optimizing your network infrastructure is crucial. Ensure a stable and robust internet connection, as connectivity issues can contribute to error occurrences. Employing a reliable and high-speed Wi-Fi network, along with minimizing network congestion, can significantly reduce the likelihood of encountering Alexa Error 701.

      Additionally, keep a check on your device’s storage capacity. Running low on storage may lead to operational issues, including errors. Regularly declutter your device by removing unnecessary applications or files that might be consuming valuable storage space.

      Incorporating routine device maintenance is also advisable. Perform regular system checks and diagnostics to identify and address potential issues before they escalate. This proactive approach can go a long way in maintaining the optimal functioning of your Alexa-enabled devices and preventing errors like 701.

      Moreover, staying informed about the latest updates and troubleshooting techniques provided by Amazon can empower you to address emerging issues promptly. Subscribe to official channels, forums, or newsletters that disseminate relevant information about Alexa error resolutions.

      Implementing these preventive measures not only enhances the overall performance of your Alexa devices but also fosters a more reliable and satisfying user experience. By prioritizing regular updates, network optimization, storage management, device maintenance, and staying informed, you can significantly reduce the occurrence of Alexa Error 701 for your users.

  2. I appreciate the inclusion of the step-by-step guide for fixing the error, but a quick summary or checklist at the end of the article could serve as a handy reference for readers who want a quick overview without going through the entire process again.

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