I’m here to dive into the annoying issue many Alexa users encounter – Alexa Error 701.
In this guide, I’ll discuss the root causes behind Alexa Error 701 and arm you with troubleshooting steps to fix it swiftly.
With my help, you’ll know how to fix this error, ensuring smooth interactions with your Alexa!
What Causes Alexa Error 701?
What Causes Alexa Error 701?
Alexa Error 701 occurs when there is a breakdown in communication between my Alexa-enabled device and the servers of Amazon. Hence, it causes a failure in executing the requested command or task.
Here are the main reasons for this:
When Alexa encounters a Wi-Fi problem, it means the device struggles to establish or maintain a stable connection to the internet.
This error code typically appears on the Alexa app or the device. It means Alexa cannot process your commands or provide the answers.
Several factors can contribute to Wi-Fi problems with Alexa:
- Signal strength: Weak Wi-Fi signals due to distance from the router or interference from walls and other obstacles can cause intermittent connectivity problems.
- Network congestion: If multiple devices use the same Wi-Fi, it can lead to congestion. Hence, they reduce the bandwidth available for Alexa, leading to error 701.
- Router issues: Outdated router firmware, incorrect settings, or hardware malfunctions can disrupt the connection with Alexa.
- Internet Service Provider (ISP) problems: An unstable or slow internet connection provided by the ISP can affect its performance.
Another potential cause of Alexa Error 701 could be outdated software or firmware on my Alexa device.
If its software is not updated, it might encounter compatibility issues when communicating with the servers.
Besides, its internal software glitches or conflicts sometimes cause Error 701.
It can happen due to issues with the voice recognition system, command parsing, or even data processing.
Let me share some tips and tricks I often use to tackle this pesky error and get Alexa back in top form.
I usually clear the cache to refresh the app, ensuring it runs smoothly again.
1/ Access your device settings.
2/ Navigate to the Apps option.
3/ Choose the Alexa app.
4/ Clear cache: Scroll down to find the “Storage” option and tap it. Then, select “Clear Data” to proceed.
5/ Restart Alexa: After clearing the cache, restart your Alexa device by unplugging it from the power source for a few seconds. Then, plug it back in.
6/ Test Alexa.
If the problem persists, you can try other methods below.
Check The Internet Connection
First, check if other devices connected to the same network have internet-related issues.
If they are, it indicates a problem with your internet service provider or router. In this case, contact your network provider to fix it.
If not, follow these steps:
1/ Check Wi-Fi signal: Ensure your Alexa device is within range of the Wi-Fi signal and no physical obstructions could weaken the connection.
2/ Connect to the correct network: Open the Alexa app and ensure your Alexa device uses the correct Wi-Fi.
3/ Reconnect: If you suspect an unstable connection, try forgetting the Wi-Fi on your Alexa device and reconnecting it.
Go to the Alexa app, select your device, and tap “Change” next to Wi-Fi. Then, follow the guides to reconnect.
4/ Test Alexa.
If your internet connection is stable, Alexa should function properly now.
To restart the router and Alexa, I often unplug both devices from the power source and wait about 30 seconds.
Then, I plug them back in and allow them to restart.
If the error occurs because of an outdated problem, updating can fix it.
1/ Open the Alexa app: Ensure it’s the same Amazon account used to set up your Alexa device.
2/ Navigate to Devices: Tap on the “Devices” icon in the bottom right corner of the home screen. It will display a list of all your Alexa-compatible devices.
2/ Select your Alexa device: Choose the Alexa device Error 701 from the list of devices.
3/ Check for updates: Look for the “Software Version” or similar option on the device settings page. Tap on it to check if any updates are available.
4/ Update (if needed): If an update is available, follow the on-screen guides to download and install it.
5/ Test Alexa.
I recommend updating your Alexa device regularly to enhance its performance, add new features, and fix bugs.
It can help reduce the likelihood of errors like 701 in the future.
The ideal range is typically within 30 feet (around 9 meters) for most standard Wi-Fi routers.
So now you should measure the distance and ensure no obstacles like walls or furniture messing up the Wi-Fi signal.
Besides, ensure no physical obstructions like walls, furniture, or large appliances between the router and Alexa. These objects can interfere with the internet signal.
Resetting the router is a common troubleshooting step to resolve connectivity-related problems.
1/ Locate the router: Find your Wi-Fi router and identify the reset button or power source.
2/ Press the reset button: Use a small pin or paperclip to press and hold the reset button for about 10-15 seconds.
3/ Wait for the router to restart: After performing the reset, the router will take a moment to re-establish the internet connection.
4/ Test Alexa.
If Error 701 persists after the reset, continue trying other methods.
Many routers operate on both 2.4 GHz and 5 GHz bands, and sometimes switching between them can resolve Wi-Fi interference problems of Error 701.
Follow these steps to fix it:
1/ Determine your bands: Check if your Wi-Fi router supports 2.4 and 5 GHz bands. You can find this in the router’s manual or the website.
2/ Open Alexa app.
3/ Select the device you want to change the band for.
4/ Change the band: Switch between 2.4 GHz and 5 GHz bands and select the alternative band. Save the changes.
5/ Test Alexa.
At this point, your Alexa will usually be back to normal. Yet, contact Alexa customer support in the worst case that the problem persists.
It isn’t common, but it can pop up now and then. I’ve met it sometimes, and it can be a real head-scratcher.
The good news is, it’s not a deal breaker, and there are easy fixes I’ve shown you above.
Sometimes just restarting the router and Alexa does the trick. Or checking for updates or clearing the cache might sort it out if that doesn’t work.
Remember, tech hiccups happen, but armed with these troubleshooting tips, we can navigate our way to smoother interactions with our trusty Alexa companion.
Alexa Error 701 can be a bit of a nuisance, but it’s not the end of the world.
Understanding the potential culprits, like internet hiccups and software glitches, empowers us to tackle them head-on.
With simple fixes like router restarts, updates, and cache clearance, we can often bid farewell to this pesky error.
And if all else fails, reaching out to Amazon support is always a reliable option.