(Fixed) Why is Hisense TV Remote Not Working? 4 Methods

Do you need help with your Hisense TV remote?

Frustrated that you can only change the channel or adjust the volume if you get up and manually do it on the TV itself?

Don’t worry; you’re not alone! Fortunately, some simple solutions can help you get your remote working again.

Quick Info

So how to fix if Hisense TV remote not working? One of the most common fixes is to check the batteries. For this, simply open the cover at the back of the remote and replace them with a new one. This has worked many times for TV users.

If this wasn’t beneficial for you, then further on into the article, you will learn about more effective steps that can be taken to troubleshoot your remote problem.

Be sure to read until the end to try all the methods mentioned in this guide.

4 Methods To Fix if Hisense TV Remote Not Working

Why is Hisense TV Remote Not Working?

Here are 4 different methods that can help your TV remote get back up on its feet:

  1. Reset the Remote
  2. Check the IR Sensor
  3. Check for Interference
  4. Clean the Remote

1. Reset the Remote

Reset the Remote

If your Hisense TV remote is not working, try resetting it to its default settings.

Remember that this will erase any custom programming or settings you may have set up, so be sure to have the user manual to reprogram the remote if necessary.

To reset the remote, remove the batteries and hold any button on the remote for at least 20 seconds.

This will discharge any residual power in the remote and reset it to its default settings. After 20 seconds, replace the batteries and try using the remote again.

If resetting the remote does not work, move on to the next step in our troubleshooting process.

2. Check The IR Sensor

One of the reasons your Hisense TV remote control may not be working is a blocked or malfunctioning IR sensor.

The IR (infrared) sensor receives signals from the remote and relays them to the TV.

If it’s obstructed or not functioning properly, then the TV will not respond.

This may be the root cause of the problem.

To check the IR sensor, look for a small, dark-colored window on the front panel or the bottom of the TV.

Ensure there are no physical obstructions in front of the sensor and that it’s clean and free of dirt or debris.

If you’re unsure whether the IR sensor is functioning, you can use a digital or smartphone camera to test it.

Point the remote at the camera lens and press any button on the remote.

If the IR sensor works, you should see the light flashing on the camera screen.

If not, it may require repair or replacement.

If the IR sensor is found to be the issue, it’s best to contact a professional technician to diagnose and fix it.

3. Check for Interference

Check for Interference

Interference from other devices in your home can also cause issues with your Hisense TV remote.

Devices such as wireless routers, cordless phones, and even fluorescent lights can emit signals that interfere with the IR signal between the remote and the TV.

To check for interference, try turning off other devices in your home individually and testing the remote after each device is turned off.

If the remote works properly after turning off a particular device, it’s likely that the device is causing interference with the remote.

To minimize interference, try moving the TV and remote away from other devices that may cause interference.

You can also use an RF (Radio Frequency) remote instead of an IR remote, as RF signals are less prone to interference.

4. Clean the Remote

Sometimes, the issue with a non-working Hisense TV remote may not be the batteries, but instead, it could be due to dirt, dust, or debris accumulated on the buttons or inside the remote.

To clean the remote, start by removing the batteries and using a soft, dry cloth to wipe down the buttons and exterior of the remote.

Be gentle and avoid using harsh chemicals or cleaners, which can damage the remote.

If you see any dirt or debris inside the battery compartment, use a toothbrush or cotton swab to clean it out gently.

Contact Hisense Customer Support

If you have tried all the above methods and the device still won’t start working, you should consult Hisense Customer Support.

They will ensure that you get your device fixed.

Here are some tips you can use to get the most out of your conversation with customer support:

  • Once you get in touch with customer support, explain the problem you’re experiencing with your remote not working. Also, inform them of the troubleshooting steps you’ve already taken.
  • The customer support representative will provide additional troubleshooting steps or suggest sending the device in for repair or replacement.
  • If customer support suggests sending the device in for repair or replacement, they will provide you with detailed instructions on how to go about it. Follow these instructions to ensure your device is repaired or replaced.

Frequently Asked Questions (FAQs)

The most common reason the Hisense tv remote sensor won’t work properly is that it has lost its connection with the TV. To fix this issue, try resetting your TV by unplugging it from the power source for 30 seconds and then plugging it back in.

Once that is done, try using your remote again to see if it works. If this does not help, try replacing the batteries in your remote.

1. Turn off both devices (your TV and remote).
2. Press and hold down both volume buttons on your Hisense tv until you hear a beep sound. This will put both devices in pairing mode.
3. Press any button on your Hisense tv remote, activating pairing mode on both devices.
4. Test your remote’s functions once paired to ensure everything works correctly.

If you are having trouble with a Bluetooth-enabled Hisense tv Remote, follow these steps:
1. Ensure the Bluetooth connection between your device and the TV is turned on.
2. Restarting both devices.
3. You may also need to check for an updated software version for both devices, as outdated software can sometimes cause connectivity problems and malfunctioning remotes.
4. Finally, try replacing the batteries in your device–sometimes, low battery power can cause problems with functionality too.


I hope now you’ve got an idea of how to fix the Hisense remote not working.

However, a replacement remote control is required if you feel that the power button is in good condition.

The Hisense remote control works with IR signals; as long as the remote button works in good condition, the remote’s IR sensor will work.

At the same time, the remote’s batteries, power button, circuit board pad tracks, and TV sensor are good, and your Hisense TV remote will keep working.

In a nutshell, if nothing works, you may need to factory reset or power cycle the TV and remote directly.

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David owner of Smarterve.com


Hi! I’m David — a writer, blogger, and proud owner of Smarterve. I’ve been using smart home gadgets and in the home industry for about a decade. I love to solve problems, give suggestions, and create ease for people to enjoy life. This blog is where I can share tips and provide solutions to everyone using smart gadgets.

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  1. The content on Hisense TV remote issues lacked diverse solutions. Exploring potential software glitches or when professional assistance is needed would be helpful.

  2. Please Include a troubleshooting flowchart or decision tree so that it could guide users to the most relevant solutions.

  3. How common is the issue of Hisense TV remotes not working, and are there specific models more prone to this problem?

    1. The issue of Hisense TV remotes not working can occur, but its frequency is not consistently associated with specific models. Remote malfunctions can be caused by various factors, including battery issues, signal interference, or problems with the remote itself. Users facing remote-related problems are advised to troubleshoot by checking and replacing batteries, ensuring a clear line of sight between the remote and the TV sensor, and contacting Hisense customer support if issues persist. It’s important to note that individual experiences may vary, and widespread patterns of specific models being more prone to this problem are not commonly reported.

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