Why is Alexa not Working on Samsung TV? 5 Reasons & Fixes

Alexa shows excellent integration and compatibility with Samsung TVs.

But sometimes Alexa abruptly stops working with Samsung TV.

In such situations, many people wonder, why is Alexa not working on Samsung TVs.

If your Alexa device is not working correctly with Samsung TV, there may be a connectivity issue.

In this scenario, you must check whether your Internet connection is strong.

Moreover, you should also examine the connectivity strength between the SmartThings application and your Samsung TV.

If you want to know more about why is Alexa not working on Samsung TV, check the following article.

Besides potential reasons, their viable solutions are also present in this context, which can help you fix these issues.

Why is Alexa not Working on Samsung TV?

The most viable reason for “why is Alexa not working on Samsung TV” is the connectivity issue between the TV and the SmartThings app.

But besides that, many other reasons are responsible for Alexa not working on Samsung TVs.

The following points highlight all these problems and their solutions side-by-side.

You can first locate the issue responsible for Alexa not working on Samsung TV.

Then you can solve it with the help of the solutions mentioned by their side.

1. Lost Connection with SmartThings App

The primary issue which leads to Alexa not working on Samsung TV is that your TV has lost its connection with the SmartThings app.

Besides, it is also possible that your Alexa device is no longer paired with the SmartThings app.

Remember, the SmartThings App is a bridge between Alexa and Samsung TV.

Without connecting to it, you cannot pair Alexa with Samsung TV.

You must check your SmartThings app to detect this issue and determine whether both devices are still paired.

Solution 1:

If your TV is no longer connected to the SmartThings app, you should retrieve its connection. Go to the “Devices” section of the app.

There, you can locate your Samsung TV by its title.

You must ensure that your TV has a viable internet connection.

Otherwise, it will not appear in the “Devices” section of the app.

Once you locate the TV, press the “connect” option.

Solution 2:

However, the issue might be that your Alexa device has lost its connection with the SmartThings app.

To reconnect the devices, you must follow the same process as above.

But instead of locating the “Samsung TV,” you must search for your “Alexa device.”

Solution 3:

Sometimes the problem can be in the SmartThings App.

Thus, if none of the above solutions work, try reinstalling the app.

For this, you must uninstall the app or clear its cache. Then log in with your old account

2. Lacks the Smart TV Feature

Sometimes your new Alexa device might fail to recognize your Samsung TV on the SmartThings app.

This might be possible because your Samsung TV is not a Smart TV and needs advanced features.

Solution:

To solve this problem, you should replace your Samsung with a new Samsung Smart TV.

If you opt for an older version of the Samsung Smart TV, you will need an Alexa Echo or Echo Dot device for pairing.

But if your TV belongs to the latest version, it will have a built-in Alexa assistant.

3. A Weak Internet Connection

Another reason Alexa is not working on a Samsung TV is the slow Internet connection.

Using Alexa with a Samsung TV requires a strong WiFi connection.

Otherwise, you will frequently encounter problems related to Alexa connecting with the Samsung TV.

Solution:

You must resolve your network issues if your Alexa is not working with Samsung TV due to a poor internet connection.

You can restart your router or talk to your network provider to resolve this issue.

But if the problem persists, you can change the router or look for other potential errors.

4. Check the Remove-To-Pair Tab

Samsung Smart TVs have a Remove-To-Pair Tab that partially controls the Alexa pairing and its command features.

You can look for errors in this tab by checking the LED lights of the TV.

If they are not working properly, it is possible that the “Remove-to-Pair” tab is not working properly.

Solution:

Overworking can lead to faults in the Remove-To-Pair tab. Pull out the batteries for a few minutes to resolve the issue.

After giving it some rest, put them back in its place.

This method will power cycle the TV and reboot the Remove-to-Pair tab.

Sometimes, doing so can fix the issue and help TV to pair again with Alexa.

5. Check your Alexa Echo or Echo Dot Device

The problem might also reside in your Alexa Echo or Echo Dot device.

Due to its malfunctioning, you may be unable to operate your Samsung TV vocally.

Besides potential errors, low battery charging is also responsible for weak connectivity between Alexa and your TV.

Solution:

First, you should check if your Alexa device is adequately charged.

If not, you should look for potential issues in the Echo or Echo Dot speakers.

You can also use the Alexa manual to determine whether Alexa works appropriately.

If you cannot determine the problem, you can also call for professional help.

Frequently Asked Questions (FAQs)

Conclusion 

People often consider faults in their Samsung TV when Alexa fails to pair with them.

But in actuality, the core issues lie somewhere else.

You should check for all errors step by step to determine why Alexa not working on Samsung TVs.

As soon as you locate the problem, fix it immediately.

Errors in SmartThings App and Internet issues are the most common causes of “why Alexa not working on Samsung TV.”

You can quickly solve these issues within minutes and pair your Alexa device with a Samsung television.

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