Paramount Plus Not Working On Samsung TV: 5 Reasons & 17 Fixes

If you’re a Samsung TV owner facing difficulties with Paramount Plus, you’re not alone.

In this post, we delve into the possible reasons for Paramount Plus not working on Samsung TV and provide step-by-step solutions to help you get back to uninterrupted streaming.

Is Paramount Plus Compatible With Samsung TV?

Yes, Paramount Plus is compatible with most Samsung Smart TVs.

This streaming service, owned by ViacomCBS, offers various movies, TV shows, and original content that users can access directly on their Samsung Smart TVs through the dedicated app.

Why Is Paramount Plus Not Working On Samsung TV?

Paramount Plus may not work on your Samsung TV due to various issues such as installation problems, playback/loading issues, error messages, black screen, or app download failure.

Paramount Plus Is Not Installing

When you encounter the issue of Paramount Plus not installing on your Samsung TV, the app is not successfully being downloaded and installed onto your television.

There could be various reasons behind this problem, including:

• Internet Connection
• Software Compatibility
• App Cache and Data
• TV Software Updates
• App Store Availability

Paramount Plus Not Playing/Not Loading

When Paramount Plus doesn’t play or load on your Samsung TV, it means you can’t access the streaming service or play any content, leading to annoyance when you’re excited to watch your favorite shows and movies.

There are various reasons for this problem, including a weak or intermittent internet connection, occasional glitches or bugs in the app, and outdated versions not supporting the latest content or features.

Furthermore, it could be because of the compatibility issues with older Samsung TV models and temporary server problems impacting the app’s performance.

Paramount Plus Error Something Went Wrong

When utilizing your Samsung TV and seeing the “Something Went Wrong” message on Paramount Plus, there’s a problem with the app’s operation.

This error message might be unclear or provide precise information about the issue.

Several things, such as server-related problems, software bugs, or issues with your internet connection, could trigger this error.

Paramount Plus Black Screen

Your TV displays a black screen while you attempt to stream content, it may be due to ad-blocking software interfering with the streaming service.

If you encounter error codes like 1106, 6999, 3002, or 6290, you can attempt to resolve the issue by closing the Paramount Plus app, refreshing the page, and then loading the app again.

Paramount Plus Won’t Download The App

There could be some reasons you are having trouble downloading the Paramount Plus App to your Samsung Smart TV.

Not giving the program the required permissions, such as access to locations, storage, the network, and installation, is one common problem.

The program needs certain permissions to run properly and access the necessary resources on your Samsung TV.

Ways To Fix The Paramount Plus Not Working On Samsung TV Problem

If you’re facing issues with Paramount Plus not working on your Samsung TV, you can take several troubleshooting steps to resolve the problem:

Check The Server

The streaming service may sometimes experience server downtime or technical problems, leading to streaming content disruptions.

To successfully verify the server status, you can check the official Paramount Plus website or their social media channels for any announcements regarding service interruptions.

Once the server is down, you must wait until the service provider resolves the issue.

Check If You Have Subscribed The Service

If you haven’t subscribed or your subscription has expired, you won’t be able to access the content, and the app may not work properly.

Log in to your Paramount Plus account on their official website or app using your credentials to verify your subscription status.

Check your account settings or details to confirm your subscription is active and up-to-date.

Once your subscription is confirmed, proceed with other troubleshooting steps to address any remaining issues with the app on your Samsung TV.

Check Internet Connection

One of the common culprits behind Paramount Plus not working on your Samsung TV is a weak or unstable internet connection.

Therefore, examining the wifi connection is significant:

• Network Connection: Select “Network” and check if your TV is connected to your wifi network.
• Wifi Signal Strength: Consider moving your router closer to the TV or using a wifi extender for better coverage.
• Speed Test: Deploy an internet speed test on your Samsung TV or any other device connected to the same network.
• Bandwidth Usage: Make sure no other devices are consuming excessive bandwidth while you are streaming Paramount Plus.
• Restart Router and Modem: Restarting your router and modem can sometimes resolve internet connection issues. Turn them off, wait a minute, and then turn them back on.
• Wired Connection: Connect your Samsung TV to the internet using an Ethernet cable.

Update The App

Another potential solution is to update the app to the latest version.

To accomplish this, search for Paramount Plus in the app store or on Samsung Smart Hub, then look for any updates that may be available.

Hit the update button to download and set up the most recent version.

Some Samsung TVs have automatic app updates, so make sure this feature is enabled for hassle-free updates.

Additionally, don’t forget to check for any available TV firmware updates in the settings menu under “Support” and “Software Update.”

Once you’ve completed the updates, restart your Samsung TV to apply the changes.

Restart The TV

Restarting your Samsung TV is a simple yet effective way to fix issues with Paramount Plus refusing to work.

Sometimes, temporary glitches or errors can occur, and continuing the TV can help clear them.

To do this, power off the TV using the remote or unplug it from the power source.

Please wait a minute or two, then plug it back in or press the power button to turn it on again.

After the TV reboots, try accessing Paramount Plus to see whether the problem is resolved.

Clear Cache and Data

Clearing the cache and data of the Paramount Plus app can help resolve various issues and improve its performance on your Samsung TV.

Follow these steps to do it:

• Find and select the Paramount Plus app from the list of installed apps.
• Press the “Tools” or “Options” button on your remote control (it looks like three vertical dots or lines).
• Choose “Settings” or “App Settings.”
• Select “Clear cache” first to remove temporary files and data that might be causing issues.
• Next, choose “Clear data” to reset the app’s default settings, removing any personalized preferences or login details.

Check For Firmware Updates

Access the menu by clicking the button on the TV remote, entering “Settings,” and selecting “Support” or “Support & Software Update.”

From there, choose “Software Update” or “Update Now.”

Your TV will then check for available updates, and if one is found, follow the on-screen instructions to download and install it.

Disable Ad Blockers

Checking if any ad blockers are enabled on your TV or connected devices might address the issue.

Ad blockers can interfere with the streaming service’s functionality and leave room for problems, including black screens or playback errors.

To turn off ad blockers, access your TV or connected devices, navigate to the ad blocker settings, and turn off the feature.

Change the DNS Server Configuration

DNS (Domain Name System) servers translate website addresses into IP addresses, allowing your device to access the internet.

• Go to the settings menu on your TV.
• Navigate to the Network settings or Internet settings option.
• Select the option to configure the network or internet connection.
• Look for the DNS settings and choose “Manual” or “Custom.”
• You can use public DNS servers, such as Google (8.8.4.4 and 8.8.8.8) or Cloudflare (1.0.0.1 and 1.1.1.1).

Reinstall the App

Try removing and reinstalling Paramount Plus from the app store or Samsung Smart Hub if it’s not functioning on your Samsung TV.

This might assist in fixing any problems arising from damaged files or unfinished installations.

Determine whether the issue has been fixed after reinstalling.

If not, try other troubleshooting techniques or get help from Paramount Plus support.

Test on Other Devices

It’s best to test the Paramount Plus on other devices, such as tablets, smartphones, or computers to see whether it functions.

If the application works fine on other devices, the problem might be specific to your Samsung TV.

In such cases, focus on troubleshooting steps tailored to your TV.

Reset Samsung Smart Hub

To reset the Smart Hub, follow these steps:

• Click the Home button on the remote to open the Smart Hub.
• Go to Settings, typically represented by a gear icon.
• Navigate to Support and then select Self Diagnosis.
• Choose Reset Smart Hub.
• Enter your TV’s security PIN if prompted.
• Confirm the reset by selecting Yes.

Create New User Profile

Creating a new user profile can help resolve app-related problems by providing a fresh environment for the app to function properly.

If the issues persist, try other troubleshooting methods or contact Paramount Plus support for further assistance.

Check The Time And Date

Incorrect time and date settings, including streaming services like Paramount Plus, can impact app functionality.

Access the TV’s settings, navigate to the Time section, and ensure the displayed time and date are accurate.

Make adjustments if necessary and save the changes.

Check the Geo-restrictions

Geo-restrictions are limitations imposed based on your geographical location, and they can prevent access to certain content or services in specific regions.

To address this, ensure that Paramount Plus is available and supported in your country or region.

If you’re using a VPN or proxy, turn it off and try accessing the app directly.

Factory Reset Your TV

Let’s say you have tried all the previous troubleshooting steps and Paramount Plus is still not working on your Samsung TV.

Consider performing a factory reset as a last resort.

After the factory reset, please set up your TV as you did when you first purchased it.

This process should remove any software issues or conflicts that might have been affecting Paramount Plus.

Contact Paramount Plus Support

The last resort is to contact Paramount Plus support for further assistance.

When contacting Support, be prepared to provide details about your problems, such as error messages, specific symptoms, and any troubleshooting steps you’ve already taken.

This information will assist the support team in better understanding your problem and providing a more targeted solution.

How To Set Up Paramount Plus On An Old Samsung TV?

Setting up Paramount Plus on an older Samsung TV may require a few steps, but it can be done by following these general guidelines:

• Check Compatibility: Verify that your older Samsung TV model is compatible with the streaming service.
• Connect to the Internet: Use a wired Ethernet or connect to your home wifi network through the TV’s settings menu.
• Update TV Software: Check for any software updates for your Samsung TV.
• Access the Smart Hub: Press the “Home” of the “Smart Hub” on the remote control to access the TV’s app store.
• Install Paramount Plus: Click the “Install” button to install the app on your TV.
• Sign Up or Sign In: Sign in with your credentials if you already have a Paramount Plus account. Otherwise, follow the on-screen guidelines to create a new account.

How Can I Prevent Future Issues With Paramount Plus On My Samsung TV?

To prevent future issues with Paramount Plus on your Samsung TV:

• Keep the app and your TV’s firmware updated.
• Maintain a stable internet connection with sufficient speed.
• Clear the cache and data of the app periodically.
• Disable ad blockers and VPNs while using the app.
• Avoid overloading your TV with too many apps.
• Regularly restart your TV to refresh the system.
• Check for device compatibility and consider using external streaming devices if needed.
• Ensure your Paramount Plus subscription is active and up to date.
• Contact support for assistance if you encounter persistent issues.

Conclusion

In conclusion, encountering difficulties with Paramount Plus not working on Samsung TV can be a temporary setback, but it doesn’t have to spoil your streaming experience.

With perseverance and problem-solving, you can enjoy seamless streaming of your favorite content again on your Samsung TV.

Happy binge-watching!

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