(9 Quick Fixes) Why Is My Alexa Offline?

Alexa device plays an important role in our daily life especially when we’re in a hurry and want to give her commands.

But what happens when the device doesn’t work and you’re not sure if your backyard door is locked or not?

You want to check today’s weather forecast and road plans, but Alexa doesn’t reply.

Frustrating, right?

So you might be thinking, why is my Alexa offline and not working?

Alexa often goes offline due to problems with its Wi-Fi network, power supply, and outdated software.

The solution to this problem lies in checking Alexa’s latest software, the Wi-Fi connection, and the power supply.

As long as you meet the above requirements, you may be able to bring Alexa online.

The worst-case scenario also includes some other reasons that can cause Alexa to go offline, but their solution will help you get her back online.

Why Is My Alexa Offline, How to Fix It Quickly?

Why Is My Alexa Offline? 9 Quick Fixes

Firstly you have to understand what kind of issue you’re facing, and how you determined that Alexa is offline.

Are you asking Alexa about today’s news, or you trying to turn off the thermostat through the Alexa app?

In addition, you can first cross-check whether the problem is in Alexa or somewhere else.

In both cases there may be one thing not working, the app or Echo Dot.

Let’s take a look at different perspectives and find out how to fix them.

Update the Alexa Mobile App

Update the Alexa Mobile App

As we know, the Alexa app keeps upgrading automatically, but it’s better to ensure whether the device is up to date or not.

Here is what you need to do to update your device.

  • Regardless of Android or iOS, open the app store.
  • Go to your profile, and search for the Alexa app.
  • Open the app and go to the settings option.
  • Go to software update and check the notification.
  • You can see, the latest software, or click on “Check updates”.
  • The Alexa app will get up to date.

Note: In the Google Play store, you can check whether an update is required or not.

Or you can head over to the Alexa app and check for the latest update.

Check Wi-Fi Network

First Scenario: With the Alexa mobile app, you can set up your Echo Dot (Alexa). That means, your mobile phone and the Alexa device should be on the same wifi network.

As long as both devices are on the same network, the Alexa device will keep working smoothly.

To check that both devices are on the same page:

  • Open the Alexa app
  • Go to settings
  • Then Devices
  • Select Echo & Alexa
  • Then check the network status (it should be the same).

(This scenario works when you command Alexa via your smartphone.)

Second Scenario: suppose your mobile and app are on the same network it doesn’t mean that Alexa will work on voice command unless you don’t have an active connection.

We all know that Alexa and our commands are based on cloud-based technology.

Signals are transmitted via air from our mouths to the Echo Device.

As a result, Alexa will not work if the Wi-Fi network is slow or unavailable.

Check Amazon Account

Check Amazon Account

Alexa works until the Amazon account is active.

In case your Amazon account is suspended or blocked temporarily, Alexa can go offline.

As most of us perform multiple tasks using a single Amazon account, Alexa will be unable to work if Amazon deactivates your account for any reason you don’t know about.

So check out that your Amazon account is active. If it’s suspended, connect Alexa with a new Amazon account.

Restart the Echo Device and Smart Phone

Restart the Echo Device and Smart Phone

Smart devices will inevitably encounter problems from time to time, but those problems can be resolved entirely.

Instead of restarting each device one by one, please turn off all of them for at least 15 seconds, then renew them all.

This is because any glitch can be fixed immediately if it persists for a while.

Therefore, restarting the smart echo dot and smartphone may reduce their load, enabling them to reconnect.

Uninstall the Alexa App

Although you might be thinking why shall I uninstall the app, and then reconnect it?

But it’s a measure you’ve to take to fix the issue.

Because technical bugs or software server downtime can also be a reason that Alexa may not be working.

That’s why once you reinstall the Alexa app, you’ll be sure that the app is updated and you can connect it.

Cross-check Google Assistant and Siri

Cross-check Google Assistant and Siri

Do you have any other virtual assistant at home, for example, Google Assistant or Siri?

Well, if you have it’s important to check out whether they are working or not.

Test and sort out the things connected: smartphone, Echo Dot speaker, and Wi-Fi connection.

If all the devices are synchronized and working with the same system. Then you may end on a result.

Power Cord and Adapter

All Echo Dot generations use their specific power cords and adapter.

For example, some use a 15W Black Amazon Adapter, and some may use 9W or 30W. Depending on the system requirement.

So the best solution is to check out the Echo Dot model and ensure that you’re using the specific Amazon Echo power adapter.

Contact Amazon Support or Ask For Help in the Community

This might be the second last option before we head over to the final check.

The quick solution is to contact your seller, or directly contact Amazon support and discuss your query.

Another option is to ask your question in the Amazon community, where most people stay active to help others.

Factory Reset Smart Echo Device

Factory Reset Smart Echo Device

If everything else fails, we still have got the last thing to try, simply reset the Echo Dot smart device.

But it may delete all your preferences, pre-settings, and specific settings access.

Despite this, your Amazon account will not be deleted, and you can again manage its settings after resetting it.

Here are steps on how to reset the Amazon Echo device.

  • Open the Alexa app.
  • Go to settings.
  • Go to my Devices.
  • Select the desired Echo Dot.
  • Go to the Factory reset option.
  • Confirm Reset, and you’re all done.

Frequently Asked Questions (FAQs)

How to use Echo Dot if offline?

Bluetooth allows you to connect the Amazon Echo Dot with a mobile phone before it goes offline.
So, if the device goes offline, you can control the echo dot via Bluetooth.

When the echo speaker is connected to the mobile device, you can give voice commands even if Alexa is not connected to the internet.

Why does Alexa say the device is offline for Spotify?

Alexa may show offline for Spotify if you have two accounts associated with your device, for example, premium with Facebook and free with Gmail.

Because, in this case, Alexa is unable to identify what account to play.

For this reason, it’s best to delete the free account and only connect Alexa to the premium account.
However, you can also contact Spotify support for this issue.

Echo show offline but connected to wifi

It doesn’t matter if the Echo Show indicates the wifi signals or if you see the Echo Show is connected to the wifi but still offline.

The wifi network signals are too low to process the commands, or the bandwidth is limited.

Please ensure that you bring the router closer to the device or increase the router’s bandwidth so that the Echo Show can get clear signals.


Although the Echo Dot is an incredible device, it can be pretty handy when you’re in a hurry.

The Alexa offline issue is not the only one you might encounter with this smart device.

Maybe you have faced some other problem or are about to face one.

These issues are rare, but they are very easy to resolve, so don’t give up on them.

In a nutshell, I hope you’ve got a solution with multiple options to resolve the issue.

Go and give them a try to get Alexa online.

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David owner of Smarterve.com


Hi! I’m David — a writer, blogger, and proud owner of Smarterve. I’ve been using smart home gadgets and in the home industry for about a decade. I love to solve problems, give suggestions, and create ease for people to enjoy life. This blog is where I can share tips and provide solutions to everyone using smart gadgets.

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  1. The nine quick fixes in this content worked wonders for offline Alexa. It’s like having a tech expert at fingertips. Thank you!

  2. The content is helpful, but I’d suggest adding more solutions for less common Alexa offline issues. Sometimes the problem is a bit more complex.

    1. Appreciate your feedback! I hear your suggestion about including more solutions for less common Alexa offline issues. We’ll certainly take that into consideration for our future content to provide even more comprehensive support. Thanks for your valuable input!

  3. This content is informative, but I have a straightforward question. What do I do if my Alexa is still offline after trying these fixes?

    1. Thank you, Jonathan H. Kantor! If your Alexa is still offline after trying the fixes, here’s an additional step you can take. Restart your Wi-Fi router and check if that resolves the issue. If the problem persists, feel free to provide more details about your setup, and I’ll be happy to assist you further.

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