(Fixed) Why Does Alexa Stop Playing Music? 9 Reasons

Alexa is one of the most useful and popular devices used today.

It can handle to automate our daily routines well.

Alexa is widely used to play music in homes.

But if it randomly stops playing music, it could be frustrating for you.

So, why does Alexa stop playing music?

Alexa could be stopping to play music due to different reasons.

They could include internet connectivity issues, device issues like overheating, etc.

But, do keep in mind that the issue could not always be with the device; it could also be because of the song itself.

Further in this article, you will get to know more deeply about the reasons why Alexa stops playing music.

So, stay tuned until the end of the article to ensure you get everything.

9 Reasons: Why Does Alexa Stop Playing Music?

Why Does Alexa Stop Playing Music?

Whenever you face an issue, there is always a reason for that. The same goes for this issue of Alexa not playing music.

There could be various reasons in this case, but I have reduced the number of these reasons to 9 for you.

So, here are those reasons and their descriptions;

1. Internet Connectivity

The most common reason Alexa stops playing music is a Wi-Fi connection issue.

The music stops playing when Alexa loses connection with the music stream application due to a Wi-Fi connectivity issue.

To fix this issue, you can restart your Wi-Fi router, move your Alexa device closer to the router, or connect to another Wi-Fi network.

2. Overheated Device

Alexa device overheating is another reason why Alexa can stop playing music.

To avoid damage, your Alexa device can shut down automatically if it becomes too hot.

This could lead to it stopping playing music.

Ensure your device is always placed in a well-ventilated area and is not covered by anything that could stop airflow to resolve this issue.

3. Music Stream Application Issue

Amazon Music, Apple Music, and Spotify are a few music streaming applications that Alexa uses to play music.

If there is an issue with the music stream application, Alexa will stop playing music.

To fix this issue, you can check the stream application servers’ status or ask their customer support agents for help to fix the issue.

Music Stream Application Issue

4. Problem With Alexa Application

Alexa could stop playing music sometimes if the application faces any issues.

This could happen if the application needs to be updated or fixed, etc.

To fix this issue, you could update the Alexa application to the newest version, reset it, or reinstall it to eliminate any viruses.

5. Human Error

Another possibility is that the person using the Alexa application to play the music could have made an error.

This could include canceling the playback by mistake, etc.

Human Error

In this case, the mishap may look like someone else gave a command to Alexa, and Alexa would just be following that command.

So, this is not that big of an issue, but rather a user error affecting the functionality.

6. Battery Is Low

Sometimes, the battery level of the Alexa device may deplete to such an extent that it may cease to carry out power-extensive functions.

In this case, it will shut down all such functions and could also include music playback.

The only solution to this issue would be recharging the Alexa device’s battery to avoid further inconveniences.

7. Connection Of Other Devices

If the Alexa device being used in your home is the one with which other devices are also connected, then Alexa is likely getting connected to those devices.

Another reason is that other tech devices near Alexa operate on the same frequency.

It could interfere with your Alexa device, so make sure to make your surroundings free of such devices.

8. Licensing Problems

In some cases, tracks or albums would not be playable on Alexa devices due to licensing restrictions on some music stream applications like Spotify.

You can resolve this issue by listening to music from a different music application or asking for help from the application’s customer support team.

9. Network Bandwidth

Network bandwidth is a part of the internet that guides the latency of your internet.

In simple terms, bandwidth determines the speed at which information from the internet is being transmitted.

Sometimes, even though your internet speed is good, your network bandwidth could be the one messing with your music streaming application, due to which Alexa will stop playing music.

Alexa Stops Playing Music After An Hour

Alexa Stops Playing Music After An Hour

The Echo devices have a sleep timer, which can pause the music after a certain period.

Check your Alexa app and device’s settings to adjust the sleep timer or turn it off.

Sometimes, Alexa may pause due to a slow internet connection or weak Wi-Fi signals.

Check your Wi-Fi connection and the room placement of your device.

You may also need to update your Alexa app firmware, as outdated versions may cause pausing.

Frequently Asked Questions (FAQs)

Why does Alexa stop playing music due to inactivity?

Alexa may stop playing music if it detects no physical interaction with the device after a certain period.

Adjust the inactivity threshold in your device’s settings or ask Alexa to play music again.

Why does Alexa respond, “I’m sorry, Something went wrong.”?

It could be due to issues with Alexa’s servers.
Wait for a few minutes and try again.

If the problem persists, try restarting your Alexa device or resetting your Wi-Fi router.

Why Alexa says, “I’m not sure” or “I don’t know what went wrong”?

If Alexa frequently responds with these phrases, you may need to retrain your device.

Rephrase your questions, speak louder and clearer, or move your device for a better connection to the internet.


It’s important to note that there are many reasons why Alexa might stop playing your music.

Throughout this blog post, I highlighted some of the most common solutions you can use if you experience this issue while using Alexa.

In addition, the type of device and connection speed you are using to hear music on Alexa should be considered.

Many factors could lead to Alexa not working, so troubleshooting and testing the solutions available can help ensure a smooth listening experience with your favorite songs.

In general, check and see if any updates need to be done to optimize better and secure the device’s performance.

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David owner of Smarterve.com


Hi! I’m David — a writer, blogger, and proud owner of Smarterve. I’ve been using smart home gadgets and in the home industry for about a decade. I love to solve problems, give suggestions, and create ease for people to enjoy life. This blog is where I can share tips and provide solutions to everyone using smart gadgets.

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  1. The content addressing why Alexa may stop playing music lacked in-depth troubleshooting steps. A more thorough exploration of advanced solutions would be beneficial.

  2. Including user testimonials or scenarios where Alexa stopping music was particularly challenging could add a practical touch.

  3. How common is the issue of Alexa stopping music playback, and are there specific Alexa-enabled devices more prone to this problem?

    1. The issue of Alexa stopping music playback is relatively common and can occur across various Alexa-enabled devices. While no specific device is inherently more prone to this problem, factors such as network issues, device software glitches, or compatibility issues with streaming services can contribute to interruptions in music playback. Regular updates, stable network connections, and troubleshooting can help address and minimize these interruptions on all Alexa-enabled devices.

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