Why Is Alexa Not Discovering Devices – 6 Main Reasons

One of the first things people notice about Alexa is her voice.

She’s always there to answer your questions, entertain you with your favorite melody, and even control your smart home devices.

But what happens when Alexa not discovering devices?

If you’re having trouble connecting your devices to Alexa, here are some quick troubleshooting tips to help you fix the problem.

  1. Make sure your device is Alexa-compatible.
  2. Make sure your device is turned on.
  3. If you’re using a speaker or sound system, check that it’s properly plugged in and turned on.
  4. Try restarting both your Echo device and your device.
  5. Check the WiFi connection.
  6. Try unplugging and then replugging the power adapter for your Echo device.

Below is a detailed overview of why Alexa not discovering devices.

So, let’s find out what can be a reason and how to fix that.

6 Reasons Alexa not discovering devices –  With Fixes

Why Is Alexa Not Discovering Devices - 6 Main Reasons | Fixed

Many people love the convenience that comes with owning a smart device.

Alexa can do almost anything, from turning off the lights or setting an alarm.

With so many features, it is easy to see why they are so popular.

However, sometimes these devices can be tricky to set up. In this section, I will explain why your Alexa-enabled device might not work and how to fix it.

1. Alexa is incompatible with the smart device

One reason your device might not be working is Alexa compatibility issues.

Hundreds of different smart devices can access the Alexa app, so make sure the device you have is compatible with the assistant.

Online searches can help you determine the model and compatibility of your device.

2. Alexa and smart devices are not connected to the same Wifi

Alexa and smart devices are not connected to the same Wifi 

In order for your device to work, both Alexa and the device itself need to be connected to the same wifi network.

If they are not, then the two devices cannot communicate.

Furthermore, the poor internet connection can also be a reason Alexa not discovering devices.

So it is better to ensure that all smart devices are connected to the same router.

3. Skills for smart devices are not enabled

Many people do not realize this, but in order for your device to work with Alexa, you need to enable the Skill for that specific device.

For example, if you have an Amazon Echo and want to connect it to your Philips Hue lightbulbs, you need to enable the Philips Hue skill within the Alexa app.

Enabling skills is usually pretty easy and can usually be done within a few minutes.

4. The Amazon Alexa app is outdated

The Amazon Alexa app is outdated

The Amazon Alexa app needs to be running the most up-to-date version in order for it to work correctly.

Outdated versions can lead to buggy software and cause problems when trying to connect new devices.

To update the app, simply go into the App Store (if you have an iPhone) or Google Play Store (if you have an Android) and see if any new updates are available for download.

5. An out-of-date Alexa speaker (or device)

If your Echo Dot is more than a few years old, it might need a software update in order for new devices to work with it.

To check if any updates are available, open up the Alexa app and go into Settings > Device Options > Check for Software Update > Update Device Software.

Once that is finished updating, try connecting your new devices again and see if that does the trick.

6. Alexia is offline

Alexia is offline

People tend to underestimate how often this happens.

Sometimes when you try to connect new devices or ask questions, Alexa is offline even though your internet connection seems to be working just fine.

If this happens, try unplugging your Echo Dot for a minute or two and then plugging it back in again.

This should help reset things and get everything up and running again smoothly.

What is the main reason Alexa not discovering devices?

The one main reason can be your Amazon account suspension.

In order for Alexa (and all of her associated skills) to work properly, you need an active Amazon account linked to your Echo Dot.

If you cancel your Prime membership or close your Amazon account entirely, this can cause problems down the line.

Especially when trying to use certain features on your Echo Dot (like playing music from Amazon Music).

To reactivate your account, go onto Amazon’s website and sign in using your credentials again.

Or you may need to make a new account on Amazon with a fresh email.

Find the Solution In The Video!

Frequently Asked Questions (FAQs)

Why is Alexa not discovering Bluetooth devices?

Alexa is not discovering Bluetooth devices because Bluetooth discovery is turned off on your device.
To enable Bluetooth discovery, open Bluetooth, and then ensure that the switch next to Discoverable is turned on.

If the switch next to Discoverable is off, tap it to turn it on.
After enabling Bluetooth discovery, try again to connect to your Alexa-enabled device.

Why my Alexa is not recognizing the device name?

One possibility is that the device’s name has been changed and not updated on your Alexa.
Another possibility is that there may be some interference between your Alexa and other devices emitting similar frequencies, such as a baby monitor or wireless router.

In order to fix this, unplug any unnecessary devices from around your Alexa and see if that resolves the issue.

Why Alexa app can’t find Echo?

A weak internet connection, limited bandwidth, and weak voice command can be a reason why Alexa not discovering the Echo devices.
Make sure you fulfill these requirements to connect Alexa with Amazon Echo.


Try to resolve these issues now, even if Alexa not discovering devices for months, this method is gonna work.

The most crucial element is the high-speed internet and broad bandwidth of the wifi router.

Moreover, updating the version of all devices is also important to stay connected.

If you are connecting devices with Bluetooth, please ensure to keep the Discovery mode on.

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David owner of Smarterve.com


Hi! I’m David — a writer, blogger, and proud owner of Smarterve. I’ve been using smart home gadgets and in the home industry for about a decade. I love to solve problems, give suggestions, and create ease for people to enjoy life. This blog is where I can share tips and provide solutions to everyone using smart gadgets.

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  1. This content was a great resource for understanding why Alexa might have trouble discovering devices. The six reasons were clear, and I’m ready to troubleshoot any issues.

  2. To make this even better, how about real-world examples or case studies to illustrate these reasons and solutions? It could help readers relate more.

  3. Still can’t get Alexa to discover devices. There must be more to it, and I was hoping for a more exhaustive guide.

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